Drop-down menu: Staff vs Commercial
Welcome to [Company Name] cleaning and facility services. To help you find the right service, please listen to the menu options. Are you a member of staff wishing to report sick, or do you have any questions about your work schedule? Press 1. Are you a new business customer and would you like to request a quote for office cleaning, window cleaning or industrial cleaning? Press 2. Do you have an urgent request due to water damage or a fire? Press 3. For administration and invoicing, please stay on the line.
Why this script works
- 1.A broad and concise greeting that immediately reflects the B2B focus of the facility services.
- 2.To deal with direct action by staff (who ring early to arrange their schedules) directly within their own department.
- 3.Expectation management that ensures urgent orders do not get lost in the general sales pipeline.
