Drop-down menu to relieve pressure on the reception desk
Welcome to [Company Name]. Great that you’ve called. It’s quite busy at the club at the moment, so please listen to this menu to get help quickly. Would you like to book a group class or change your membership? The quickest way to do this is to do it yourself, 24 hours a day, via our members’ app on your phone. If you’re not yet a member and would like information about our prices or to book a taster class, please press 1 to speak to our team. For administrative enquiries, press 2. For all other enquiries at reception, please hold the line.
Why this script works
- 1.An informal (je/jij) and energetic greeting that’s perfect for a modern gym.
- 2.Take immediate action by promoting the app as a solution for routine enquiries (lessons and subscriptions).
- 3.Expectation management in which administration and sales are clearly separated.
