Telephone Voices for Vets | Voices Schweiz

Telephone Services for Vets

Striking the right balance between calm and urgency in your practice

A professional phone voice immediately helps worried owners. Flawlessly guide emergencies to the correct vet. Automate vaccination appointments so your assistants can focus on the animals in the waiting room.

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Why choose a professional telephone voice for your veterinary practice?

In a veterinary practice, the telephone is often the first point of contact for concerned pet owners. A dog that has been hit by a car requires a completely different and more urgent response than an enquiry about preventative tick medication. When everything comes through the same line, waiting times increase and anxiety grows among both the caller and your staff. A smart and professionally recorded menu system acts as the perfect initial triage. It immediately removes emergencies from the queue and connects them directly to the vet on duty, whilst routine enquiries are neatly directed to the reception desk or a veterinary assistant.

Life-saving triage

Distinguish between emergency and routine calls. Give callers with an animal in distress the option to be put through to the emergency line, so that critical minutes are not wasted in the standard queue.

Relief for the bar

Avoid your assistants having to constantly interrupt treatments. Direct callers regarding non-urgent matters or booking appointments to your online booking system.

Clear on-call arrangements

Outside office hours, you can avoid confusion by referring callers directly to the regional on-call service or emergency clinic, with a reassuring and calm recorded voice.

Stemacteur spreekt in aan de microfoon met koptelefoon in de Voices Studio.

How does the call recording service work?

In addition, many clients ring outside normal opening hours. Even then, you want to convey a sense of professionalism and care. A warm and clear out-of-office message tells the owner exactly when the practice will be available again and which number they can call in an emergency to reach the weekend on-call service. With the right voice-over artist, you can immediately create an atmosphere of trust and expertise, even before you or your colleague has answered the phone. This reduces stress for both the animal and the owner, and brings structure to your team’s working day.

Strike the right note
Listen to our selection of professional voice-over artists and choose a voice that conveys warmth and medical authority, in keeping with your practice’s identity.
Listen to the voices
Type or copy your text
Submit your own script or use our tried-and-tested examples for vets. We’ll ensure that medical terms are pronounced correctly.
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Fast delivery
Receive your files in the highest audio quality, tailored precisely to your VoIP system or telephone exchange, so that you can activate them straight away.
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What you get with Voices

We guide you from A to Z: from script advice to the voice that best fits your company.

Stemacteur bewerkt voice-overtracks in zijn homestudio, microfoon naast het scherm.

Studio-quality recordings without background noise.
Files in the correct format for your control centre.
Fast delivery for immediate implementation.
Multilingual options for a diverse patient base.
No ongoing licence fees.

Ready-made telephone scripts for vets

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Triage and General Welcome

Welcome to [Company Name] Veterinary Practice. For an emergency or a life-threatening situation, please press 1 immediately. If you would like to make or change an appointment, or order pet food, please press 2. For blood test results or to speak to a vet, press 3. Please stay on the line if you have any other questions; one of our assistants will be happy to help you shortly.

Why this script works

1.A brief and warm welcome message that immediately confirms the name of the practice.
2.Immediate action is required to prioritise the most important option.
3.Clear management of expectations regarding routine enquiries and waiting times for assistance.

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Outside opening hours

Welcome to [Company Name] Veterinary Practice. We are currently closed. We will be back to assist you on the next working day during our opening hours: [Opening hours]. Does your pet need urgent medical attention that cannot wait? If so, please press 1 now to be put through directly to the vet on duty in our area. For non-urgent matters, you can also book an appointment online via our website.

Why this script works

1.A clear welcome message with an immediate announcement regarding the closure of the practice.
2.Immediate action by offering a clear choice of life-saving assistance.
3.Reassuring expectation management, with a reference to the online booking system.

WelkomstboodschapNederlands

Welkom bij [website], bienvenue chez [website]

TelefonieNederlands

Om verder te gaan in het nederlands, druk op 1 Pour continuer en francais, appuyez sur 2 To continue in english, press 3

TelefonieNederlands

Voor vragen over de producten op onze webshop, druk op 1 Voor vragen ivm facturen en offertes druk op 2 Voor vragen over de levering van uw bestelling druk op 3. Voor vragen mbt retourneren, druk op 4.

TelefonieNederlands

U wordt doorverbonden met een medewerker.

TelefonieNederlands

U wordt doorverbonden met een medewerker. Hou uw ordernummer bij de hand. Lees zeker ook eens onze pagina veelgestelde vragen.

TelefonieNederlands

Onderaan de webshop onder de sectie Klantenservice vindt u een pagina Retourneren. Alle info over hoe u uw bestelling retourneert kunt u daar vinden. U heeft geen account nodig om uw bestelling retour aan te kunnen melden.

Gesloten / feestdagEngels

Gesloten-boodschap voor gezondheidszorg

~4 ⁠ · Gemengd

Gesloten-boodschap voor gezondheidszorg

Thank you for choosing [bedrijfsnaam]. Have a great day!"

IVR / keuzemenuEngels

Keuzemenu

~4 ⁠ · Gemengd

Keuzemenu

Kies # – om dit menu nogmaals te beluisteren.

IVR / keuzemenuEngels

Keuzemenu voor gezondheidszorg

~14 ⁠ · Gemengd

Keuzemenu voor gezondheidszorg

Hello, we are currently unable to take your call. Please press 1 to leave a message and then we will call you back as soon as possible. Thank you and have a nice day!

Engels

Afsluitboodschap voor gezondheidszorg

~6 ⁠ · Gemengd

Afsluitboodschap voor gezondheidszorg

Het spijt me, we hebben niets gehoord. Probeer het later nog eens. Tot ziens.

Engels

Informatieboodschap voor gezondheidszorg

~8 ⁠ · Gemengd

Informatieboodschap voor gezondheidszorg

website url: wee wee wee punt, praktijk [bedrijfsnaam] punt be ee [telefoonnummer]: in groepen, 17 + 33 openinsuren: negentien uur

Engels

Informatieboodschap voor gezondheidszorg

~4 ⁠ · Gemengd

Informatieboodschap voor gezondheidszorg

Het secretariaat is elke weekdag vanaf 8.00h 's morgens bereikbaar.

VoicemailEngels

Voicemailboodschap voor gezondheidszorg

~3 ⁠ · Gemengd

Voicemailboodschap voor gezondheidszorg

Goeie dag, dit is het antwoordapparaat van [bedrijfsnaam].

VoicemailEngels

Voicemailboodschap voor gezondheidszorg

~14 ⁠ · Gemengd

Voicemailboodschap voor gezondheidszorg

We appreciate your call and would love to assist you. Please leave your name, contact number, and a detailed message, and one of our dedicated team members will get back to you as soon as possible.

WelkomstEngels

Welkomstboodschap

~5 ⁠ · Gemengd

Welkomstboodschap

Welcome to Employment Agency [bedrijfsnaam], we will help you as soon as possible.

Frequently asked questions about telephony for vets

How quickly can we get a new service disruption message?

We deliver the files very quickly. This means you can inform your clients professionally and immediately during an unexpected closure or network outage.

Do the voices pronounce medical terms correctly?

Yes, when you submit your request, you can include the correct phonetic pronunciation for specific medications or conditions. This ensures the recording is perfect right away.

Can we update the menu later?

You can have new texts recorded at any time. We recommend booking the same voice actor for a consistent and familiar experience for your callers.

Which file format do I need for my system?

We typically provide files that are compatible with all major phone systems. You simply upload them to your control panel.

Can we create separate recordings for holidays?

Certainly. Many practices immediately have a series of holiday messages recorded. This means they only need to activate them in their system during the Christmas period.

Is hold music included?

We focus entirely on crystal-clear voice recordings. You can combine the delivered files in your system with your chosen royalty-free hold music.

Can I also add on-hold music?

Do you need on-hold music? You can choose a royalty-free track from our library or leave it out. You will see any surcharge immediately in your total.